If you are dissatisfied with an item, for good reason, you can return it for a full refund. The item must be returned to us, at your expense, within five days of delivery, UNUSED in excellent sellable condition with all packaging material, brochures and instruction materials etc included. If the item is damaged in transit back to us because of poor repacking, we reserve the right to refuse a refund. You cannot receive a refund just because you’ve changed your mind on the product.
Please email us at firstname.lastname@example.org for the return shipping address as it is different to our physical address.
GOODS AND INVOICES SHOULD BE CHECKED ON ARRIVAL. ALL DISCREPANCIES, INCORRECT OR DAMAGED GOODS MUST BE NOTIFIED TO US WITHIN 3 DAYS OF DELIVERY, OTHERWISE CLAIMS WILL NOT BE RECOGNISED.
For faulty items, we will replace or repair the item where feasible, or we will refund all or part of the purchase amount. Please email us within the 3 day time limit with details of the faulty item/s as follows and include photos if possible.
Damaged items will then need to be returned to our warehouse, however goods for return will not be accepted without prior arrangement and authorisation by an officer of the warehouse. All freight charges for returning items will be the responsibility of the buyer unless otherwise agreed by us.
If we accept responsibility for return freight costs, those costs must be reasonable and not excessive – it is up to you to repack the goods with adequate padding in a properly sized box for the goods and not an oversized box. Australia Post and Couriers charge per cubic measurement and not necessarily dead weight. Please contact us if you have any queries about repacking goods.
Never send an item back before contacting us first. We take no responsibility for damages and losses that occur during shipping.
Please do not damage the packaging and always send back the item in its original packaging unused, undamaged and unmarked otherwise we may charge a repacking fee.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund (and why)
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
We do not guarantee that the products you receive will be exactly the same as those displayed in the photos on this website. Slight differences between the product and the website photos that don’t affect the functionality of the product are not grounds for a refund. Manufacturers sometimes make slight changes to products without letting us know, making it difficult for us to always have the website photos updated before the modified products go out. In addition, many of our products are handmade and variations are part of the character of the product and should not be considered a fault.
Lastly, if there is anything missing from your order that you should be in there please contact us ASAP after delivery with a photo of your invoice highlighted with what’s missing and a photo of the contents of your packaging. If we can see the product wasn’t packed it will be shipped to you at no extra cost, as it is a fault on our end.
Normal delivery times are: NSW 1-3 days, Victoria and South to Mid Queensland 3-5 days, South Australia 5-7 days, North Queensland and Tasmania 7-9 days, WA and NT 9-12 days. International postage times vary – please send an email and we will estimate delivery time for you. Please note Saltco does not offer ‘same day’ or “next day” delivery. Our experience indicates that most “Express” parcels we send will be delivered in a similar time frame as Regular Post parcels.
Out Of Stock Items
Whilst we make every effort to carry ample stock of all products at all times, it is sometimes impossible to predict demand which can at times lead to items being out of stock for a short period of time. Most items are usually on order from the distributor and stocks are generally replenished regularly. In these circumstances we will endeavour to dispatch your order within three days from the date of purchase. However, if we are out of stock of an item for longer than this and payment has been made we will generate a credit to your account or a refund can be requested.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com